This page explains what personal data VTM Digital Limited (“we”, “us”, or “our”) holds about you, and how to ask us to delete it. It supplements our Privacy Policy.
Last updated: 27 August 2026
1. What Data We May Hold
Depending on how you have interacted with us, we may hold:
- Contact details you submitted through our contact form or newsletter sign-up — typically your name, email address, company, and anything else you chose to include in your message;
- Business card details where you gave us a card at an event and consented to us digitising it;
- WhatsApp messaging data where you have messaged us or opted in to receive messages from us — your mobile number, the content of messages exchanged between you and us, and delivery and read status for those messages;
- Social media interactions where you have contacted us through a platform page we operate.
2. How to Request Deletion
Email info@vtmdigital.com with the subject line “Data Deletion Request” and include:
- The email address, mobile number, or both, that you used to contact us;
- Roughly when and how you interacted with us, if you remember — this helps us locate your records;
- Whether you want all of your data deleted, or only data from a particular channel (for example, WhatsApp messages only).
You do not need to give a reason. We may ask you one follow-up question to confirm your identity before we act, so that we do not delete the wrong person’s records.
3. What Happens Next
- We will acknowledge your request within 7 calendar days;
- We will complete the deletion within 30 calendar days of confirming your identity, and email you when it is done;
- Deletion covers our own systems, including our contact database and our WhatsApp message records;
- Backups are overwritten on a rolling cycle and any residual copy is removed within 90 days.
4. What We May Need to Keep
We may retain a limited record where we are legally required to do so — for example, invoices and transaction records that Hong Kong tax law requires us to keep. Where this applies, we will tell you exactly what was retained and why. We will not use retained records for marketing.
5. Data Held by Messaging Platforms
Messages you send us through WhatsApp also exist on your own device and on infrastructure operated by WhatsApp. Deleting data from our systems does not delete the copy on your phone, and does not delete data held by WhatsApp under their own terms. To remove messages from your device, delete the conversation in WhatsApp. For data held by WhatsApp, please refer to their privacy policy.
6. Contact Us
For any question about this page or about a request you have made, contact info@vtmdigital.com.